You will receive an order confirmation number at the conclusion of your order process, as well as an email that includes order detail. We ask that you review your order carefully before submitting. If you created an account, you may check the status of your order at any time by logging into your account.
Items ship within 3-5 business days. Vinyl Mats take about two to three weeks to process and ship. Once the order ships, we will notify you via email with a tracking number. Depending upon location, delivery times may vary between 3-5 business days once it ships. Please note that we do not ship on Saturdays, Sundays or US nationally observed holidays.
For items with a longer lead time, details and policies will be noted on the product page. If you purchase an out of stock item we will notify you via email.
When your order is processed and shipped, you will receive an email notification that your package has been sent along with a tracking number. Please note that if you ordered several items, they may not all ship from the same location or ship at the same time. If this is the case, tracking numbers will be assigned to each individual shipment and you will receive notice and tracking numbers as each package is sent.
The tracking number(s) will also be available via your online account.
Orders that have been processed but not shipped may be canceled. For custom made orders: once a proof has been approved the order is non-refundable and may not be canceled. For inquiries about canceling your order please Contact Us and submit your query. Please include as much detail as possible as to why you are canceling the order.
We take pride in the quality of our products and the condition in which they arrive to you. We’ll replace the item if it’s still available or issue a full refund, including shipping charges. Damages must be reported within 7 days from receipt of delivery.
Please contact us and include your name and order number as well as a description of the damages and photo if possible. We will contact you with information on the replacement.
Should you receive the incorrect order, please submit a form on the “Contact Us” page indicating your name, order number, email, date of order, and product you received. We will reach out to you on how to return the time received in error and guide you to getting your correct item ordered. You will not be responsible for shipping charges or for the exchange of items.
If a product you have ordered is on backorder we will notify you with the estimated shipping date. Items that are backordered and have not been shipped are eligible for cancelation. We recommend verifying stock information and availability prior to placing your order, please contact us here with item inquiries.
If you decide to back order an order, it can be cancelled before shipment with no charges (full refund). We will keep you updated on the status and any delays.
If a product is out of stock, please contact us to join our waitlist.
Ordering & Payment
As small business we do not currently have the resources for dedicated phone support but we pride ourselves in our customer service and try to respond to any emails the same day or within one business day.
We accept the following methods of payment: Visa, MasterCard, American Express, Discover, and Paypal. All transactions are processed in USD currency.
We value our customer’s security and respect your concern for privacy while shopping on our site. We will never share or sell your information to any third party, information that is collected is solely used to contact you regarding your order. We use SSL encryption technology to ensure your private information remains private.
You can use Paypal to quickly and securely pay for your orders. While you're checking out, select PayPal as your payment method. You'll need to sign up for a PayPal account if you don't already have one.
Once you choose to use PayPal, you'll be taken to their site to verify your financial details, then returned to our site to complete your transaction.
When you place an order, we authorize your credit card for the order amount to confirm it is valid and that there are sufficient funds available for your purchase.
An authorization does NOT charge your card at that time, but some banks may hold the authorization for the purchase amount on a customer's card for up to 5-10 business days. It will appear on your statement as a 'pending charge'.
We do not charge your credit card until your item(s) are ready to be shipped.
We are required to add sales tax to any order with a New York shipping address. Orders outside of New York will NOT require sales tax.
Depending on where the order is being shipped, sales tax will be charged on the order subtotal, shipping, and/or handling at the applicable county rate. Tax rates within counties vary.
We do not currently ship international. We only ship within the 48 Continental U.S. States.
Unfortunately, we cannot accept international billing addresses for credit cards at this time. We can only accept credit cards with U.S. billing addresses.
At Checkout, you can enter your Promotion Code under the Payment Method section. Once entered, click “APPLY”. Please note promotions may not be combined with other offers or discounts. If you cannot apply your promo code, a message will pop up on your order page with an explanation. If you feel you are having issues applying a promo code that does not interfere with other promotions, please contact us here.
Returns & Exchanges
All merchandise may be returned within 15 days of the date of delivery. Returns must be in transit (postmarked) within these 15 days.
Original shipping costs are not refundable. Items must be returned in original condition and packaging with tags.
We do not provide free return shipping labels unless there is a defect or error on our part. Returns (including errors), will only be authorized with the original shipping address (within the 48 continental States). If you need to return an item, we recommend purchasing insurance on your return shipment and obtaining a tracking number.. Open or used products will not be refunded. We will refund the original shipping cost only if the product is damaged, defective or was a result of an error on our part. We have no control and are also impacted by High shipping rates (especially larger sized products).
A return authorization is required for all returns. Please do not send return items without a Return Authorization from us. Once an RMA is issued, we will send instructions. Unauthorized returns will not be refunded.
When shipping the items back, please be sure to insure the item(s), as it could get lost or damaged. We are not responsible for shipping fees, damages, or lost returns. Please obtain a tracking number for your records.
Items must be shipped back within 5 days of receiving the Return Authorization for proper credit. Damages must be reported within 10 days of receipt.
Restocking Fees of 15% apply for orders over $500 or refused deliveries and 20% for orders over $1,000. Restocking fees will be deducted from your refund.
To initiate a return for an item, please contact us with your name, order information and reason for return. We will email you a return authorization along with instructions on how to handle the return. ** Any damages/defects must be reported before being shipped back.**
After we receive your return and confirm that all items are in original condition, you will receive an email confirming that your return has been received. Your refund or credit will be processed within five business days of receipt.
Your return credit may take a few business days to appear on your account depending on your credit card processing company.
We do not offer exchanges. A new product order must be handled on a separate transaction.
We are based in Westchester County, New York. We do not offer on-site pick up’s or sales.
We are an exclusive online retailer at the moment.
We do not currently sell gift cards or offer gift wrapping.
The best way to stay updated about promotions and new arrivals is subscribing to our newsletter. You can sign up for our newsletter by clicking here or find the newsletter section in the footer of the checkout page. We encourage you to follow us on our social platforms: Pinterest, Facebook, and Instagram as well. Tag us with #hudsonandvine!
Please note we will never share or sell your information to third parties. Information collected through our newsletter subscription will be solely used to offer promotions, discounts, and inform consumers about new arrivals. You will always have the option to opt out of emails.
Hudson and Vine offers the best-curated and personalized home goods inventory, keeping craftsmanship our number one priority. We believe our pricing and quality is highly competitive in the home goods market.
Please email us your information. If we see a good fit, we will contact you.
Go to the Password Recovery page. Follow the on–screen instructions in order to reset your password and we will send you an email with a link to reset your password.
If you would like to unsubscribe, you can modify your email frequency by visiting the Email Preferences section in My Account. You will also find an unsubscribe link at the bottom of all email promotions.
Our members' safety and privacy are our utmost priority. Your data will never be sold to or shared with third-party marketers. Please visit our Privacy & Security page for details.